Privacy Policy

This Privacy Policy explains how Local Service Specialists ("we", "us") collects, uses, and safeguards information when you use this website, contact us, or receive services from us.

Mobile Information Sharing

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Information We Collect

• Contact details you submit: name, email address, phone number.
• The content of the message or service request you send us.
• Whether you gave consent to receive transactional text messages, whether you gave consent to receive marketing text messages, and the time of submission.
• Service records related to work we perform, such as job type, scheduling details and service address.
• Basic technical information such as your browser type and general request logs, used to keep the site secure and functioning.

How We Use Your Information

• To respond to your enquiry and schedule or perform requested services.
• To send service-related communications such as appointment updates.
• To send recurring text messages, only where you have explicitly opted in by checking the relevant SMS consent box.
• To maintain business records and comply with legal obligations.

We do not sell your personal information.

Data Retention

We retain enquiry and service records for as long as needed to provide services, resolve disputes, and meet legal or accounting requirements, after which they are deleted or anonymised.

How to Request Deletion

You may request access to, correction of, or deletion of your personal information at any time by emailing [EMAIL] or calling [PHONE NUMBER] with the subject "Data Request". We will verify your identity and respond within the timeframe required by applicable law. Deleting your data will end any active SMS messaging with us. You can also stop text messages at any time by replying STOP.

Security

Submissions are transmitted over encrypted connections and stored in access-controlled systems. No method of transmission or storage is completely secure, but we take reasonable measures to protect your information.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect their personal information.

Changes to This Policy

We may update this policy from time to time. Material changes will be reflected by the "Last updated" date above.

Contact Us

Local Service Specialists
[BUSINESS ADDRESS]
Phone: [PHONE NUMBER]
Email: [EMAIL]

See also our Terms of Service and SMS Terms.